Privacy Policy

Earnex.exchange is owned and operated within the Earnex Group of companies. This website products and services are provided by Earnex Global Group LLC.

Earnex Global Group LLC is incorporated in St. Vincent and the Grenadines as an operating subsidiary within the Earnex group of companies. Earnex Global Group LLC is registered by the Financial Services Authority (FSA) of St. Vincent and the Grenadines – Registration No. 2553 LLC 2022 – Earnex Global Group LLC is not required to hold any financial services license or authorization in St. Vincent and the Grenadines to offer its products and services. Earnex Global Group LLC [“the company”, “we”, “us”] is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice aims to give you information on how we collect and process your personal information, including any data you may provide through the website.

DATA CONTROLLER: Earnex Global Group LLC
Address: P.O. Box 1574,
Kingstown, VC0100,
St. Vincent and the Grenadines

This privacy notice is issued on behalf of earnex.exchange so when we mention “company”, “we”, “us” or “our” in this privacy notice, we are referring to the relevant company in the Earnex Global Group LLC , responsible for processing your data.

Privacy Policy
This privacy policy (the “Policy”) explains how we collect, use and disclose personal information through our websites, mobile applications, and other online products and services that link to this Policy (collectively, the “Services”) or when you otherwise interact with us.

We encourage you to read the Policy carefully as it forms part of the relevant terms and conditions, terms of business and/or terms of use, as the case may be.

Application of this Policy
The Policy also applies to personal data about each authorized representative of a client and about other persons or entities collected in the course of providing our services (such as directors of corporate clients).

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you create an Earnex Exchange account, participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, make a purchase, apply for a job, communicate with us via third party social media sites, request customer support, or otherwise communicate with us.

When You Sign Up or Register for an Earnex Exchange Account or Services

If you sign up for an Earnex Exchange account or Services, we will collect basic information about you including your name, email address and telephone number. You may provide this information to us directly, or by signing in to your account/service with a third party, including without limitation, Facebook or Google (see “Information We Collect from Other Sources” below). We will use the information that we collect about you to:

– Create and maintain your account;
– Allow you to log in to Earnex Exchange;
– Contact you about your account and/or the services that Earnex Exchange offers.

When You Provide Information to Build Your Profile

Once you have created an Earnex Exchange account, we will ask you to provide additional optional information about yourself to complete your “Profile”. The information we ask for may include your gender, date of birth, place of birth, addresses, nationality, national insurance number (or other government- issued identification number), citizenship and residency status, Tax ID, and information about your experience trading, education, source of income, investment aims and appetite, occupation, employer and employment position, annual income, investment portfolio, total cash and liquid assets and other details or questions as may be required in the Profile creation and the process may be amended by us from time to time.

We will also ask you to provide a copy of an identification document, such as a passport, residency, visa or national identity card, a utility bill and such other documents as may be required by us in order to comply with our regulatory obligations and to verify your identity.

We will use the information you provide in your Profile to:

– Verify your identity and carry out checks that we are required to conduct by applicable laws and regulations, including without limitation, “know your customer”, anti-money laundering, fraud, sanctions and politically exposed person checks;
– Contact you on matters related to your account, including, to request any additional information or documentation;
– Provide you with notices related to your account, general updates, market updates and other marketing materials, including, the Services offered by Earnex Global Group LLC
— tailor the products and services offered through the site to you,
— assess your risk score according to parameters determined by Earnex Exchange;
— set up security measures to secure your account, including without limitation, to carry out two-factor authentication.

You can update your Profile at any time by visiting the “Account” page in the Settings menu. We recommend that you update your Profile regularly, to ensure that the Earnex Exchange functions offered to you are appropriate for your current circumstances. You further agree to update such information upon Earnex Exchange’s request, if Earnex Exchange considers the information provided as untrue, incorrect, incomplete and/or inconsistent with other information provided by you at any time. You acknowledge that we may rely upon such information and that you are responsible for any damages or losses which may result from any inaccuracies, including without limitation, the inappropriateness of our Services to your profile. You do not have to provide the information to complete your Profile, however if you choose not to, we may be unable to offer Earnex Exchange’s full functionalities to you.

When you Contact Us

If you contact us by telephone, email, post or use another function offered by Earnex Exchange, such as the chat feature, we will collect any information about the communication and any additional information that you choose to give us. We will use this information to review, investigate and respond to any comment or question that you may raise. Please note that we record and retain all telephone calls and other communication with us and may use it in our dealings with you including any dispute resolution or legal proceedings.

When you access or use our Services, we automatically collect information about you, including:

Financial Information: We collect financial information related to your use of the Services – Log Information: We collect log information about your use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address, any other network identifiers, and the page you visited before navigating to our Services.
– Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
– Activities on the Site: We collect records of activities on the Site, including, any content you post, your account details, the time, value and currency of any deposit, withdrawal, or transaction made and the payment method.
– Location Information: In accordance with your device permissions, we may collect information about the geo-location of your device.
– Information Collected by Cookies and Other Tracking Technologies: We use different technologies to collect information, including cookies and web beacons. You can find out more about Earnex Exchange’s use of cookies and similar technologies in our Cookie Policy.

Use of Information

We use the information we collect to provide, maintain, and improve our services, such as to administer and verify your account, to provide the services you request and customize your experience with us. We also use the information we collect to:

– Carry out our obligations owed to you;
– Comply with our regulatory and other legal obligations;
– Monitor any content, you post;
– Administer transactions including deposits, charge backs and payments;
– Monitor trading activity on Earnex Exchange, including by detecting inconsistencies in payments and trades and looking out for potentially illegal activities;
– Determine whether a payment method is being abused;
– Compile statistical analysis of the pages of our platform and websites;
– Monitor and analyse our business;
– Investigate and to manage enquiries, disputes and legal proceedings and to comply with court orders, mandatory dispute resolution determinations and mandatory government authority or law enforcement orders or directions;
– Provide information about you and your trading with Us to credit reference agencies;
– Participate in crime prevention, legal and regulatory compliance and to assist regulatory, cybercrime, data and information protection agencies and police with their enquiries and enforcement, even if not compelled to do so;
– Develop and to market other products and services; and

Sharing of Information

We will not share the personal information we hold about you except in the following circumstances:

– Between and among Earnex Global Group LLC and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
– With professional advisors, vendors, consultants, and other service providers, such as payment service providers, IT hosting companies, banks, other financial institutions and credit reference agencies who need access to such information to carry out work on our behalf;
– Disclosure in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
-If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Earnex Exchange or others; or.

Your Choices

Depending on where you or your data resides you may have certain rights and protections under the law regarding the processing of your personal data. For example, you may also have the right to object to, or request that we restrict, certain processing and in some circumstances to obtain a copy of the personal information in machine readable format.

Data Subject Requests: You have the right to access personal data we hold about you and to ask that your personal data be updated, corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you can log into your account or email us. If you wish to delete or deactivate your account, please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Questions or Complaints: If you would like to exercise any of these rights, you can log into your account or contact us. Any such request should be submitted via our customer service centre. If you have a concern about our processing of personal data that we are not able to resolve, you may have the right to lodge a complaint with the relevant authority where you reside.

Earnex Exchange

Downloading, installing and accessing the Earnex Exchange services constitutes your agreement and acknowledgment that the following information and content shall be considered non-confidential and non-proprietary information (other than your personal data as described below), collectively, the “Content” and shall be publicly shown on the Site: your username and full name, your picture/avatar (if provided), your state of residency, gender, networks, list of users who follow you, users who copy you etc., list of users you follow or copy, and any network status/posts/blogs and any other content options that enable our users to interact amongst themselves.

Retention of Personal Information

We store the information we collect on you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations. The period for which we will retain personal information will vary depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation.

Security and Integrity of Information

We protect your personal information by using data security technology and using tools such as firewalls and data encryption. We also require that you use a personal username and password every time you access your account online. As set out in the relevant terms and conditions, you must not share your password with anyone else. We restrict access to personal information at our offices so that only officers and/or employees with a legitimate business purpose can access it.

Minors

Earnex Exchange is not available for users under the age of 18 (or the age of legal consent for the jurisdiction the user is located in) (a “Minor”). We do not knowingly collect personal information from or about Minors. If you are a Minor, you should not download or use any of our services nor provide any personal information to us.

If we become aware that a Minor has shared any information with us, we will delete such information. If you have any reason to believe that a minor has shared any information with us, please contact us

Changes to this Privacy Policy

The Policy will be reviewed from time to time to take account of changes to our operations or practices and, further, to make sure it remains appropriate to any changes in law, technology and the business environment. Any personal information held will be governed by our most current Policy.

Should you have any questions regarding the Policy, please contact through the form below. We may require that you provide additional information to verify your identity before allowing you to exercise certain rights outlined above.